Spruce Health incident
[RESOLVED] SMS Deliverability issues impacting outbound SMS and verification codes
Resolved after 2 hours 23 minutes, affecting SMS Routing, on January 13, 2025.
If you continue to experience deliverability issues with SMS, please don't hesitate to reach out over the Support thread in-app or via email at [email protected].
Affected components
Update timeline
- investigating Jan 13, 2025, 09:48 PM UTC
We are investigating an issue with outbound SMS, including verification codes. We will keep this ticket up to date as we learn more.
- monitoring Jan 13, 2025, 11:13 PM UTC
The issue here was with our telecommunications infrastructure partner that was experiencing delivery failures to a subset of phone numbers across multiple networks. They have reported that the issue is now resolved and they are seeing successful delivery of SMS messages to networks. We're continuing to work closely with them to ensure that the issue is truly resolved. If you continue to experience deliverability issues with SMS, please don't hesitate to reach out over the Support thread in-app or via email at [email protected].
- resolved Jan 14, 2025, 12:12 AM UTC
If you continue to experience deliverability issues with SMS, please don't hesitate to reach out over the Support thread in-app or via email at [email protected].
Your product runs on more than Spruce Health
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services