Spruce Health incident
[Resolved] SMS Delivery Failures from AT&T Network to a subset of Spruce Phone Numbers
Resolved after 3 days 22 hours, affecting SMS Routing, on March 28, 2025.
The system is operating as normal. Our telecommunications infrastructure partner has informed us that the issue with inbound SMS messages from the AT&T Network to a subset of Spruce phone numbers has been resolved. It began March 28, 2025 around 8:45 PT and was resolved March 31, 2025 around 1:00 PT. We will continue to monitor.
Affected components
Update timeline
- investigating Mar 31, 2025, 04:19 PM UTC
Our telecommunications infrastructure partner has confirmed an issue in receiving SMS from AT&T mobile users in some cases. They are actively collaborating with AT&T to resolve this issue. This issue started on March 28, 2025 around 8:45 PT and is ongoing.
- identified Mar 31, 2025, 04:20 PM UTC
The issue has been acknowledged by our telecommunications infrastructure partner and they are actively collaborating with AT&T on resolving this issue.
- monitoring Mar 31, 2025, 09:02 PM UTC
We are observing successful SMS delivery when sending messages from the AT&T Network. We will continue to monitor to ensure full service recovery.
- resolved Apr 01, 2025, 02:41 PM UTC
The system is operating as normal. Our telecommunications infrastructure partner has informed us that the issue with inbound SMS messages from the AT&T Network to a subset of Spruce phone numbers has been resolved. It began March 28, 2025 around 8:45 PT and was resolved March 31, 2025 around 1:00 PT. We will continue to monitor.
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