Resolved after 4 hours 38 minutes, on June 18, 2025.
We have identified and fixed an issue with transferring calls to internal extensions where the call would be dropped. The call transfer failures began around 4:50 A.M. PDT and resolved around 7:50 A.M. PDT. These errors only occurred for transfers to extensions. Transfers to full 10 digit numbers continued to work properly. We are continuing to monitor the situation and expect transfers to extensions to be working correctly now.
Update timeline
- monitoring Jun 18, 2025, 03:11 PM UTC
We have identified and fixed an issue with transferring calls to internal extensions where the call would be dropped. The call transfer failures began around 4:50 A.M. PDT and resolved around 7:50 A.M. PDT. These errors only occurred for transfers to extensions. Transfers to full 10 digit numbers continued to work properly. We are continuing to monitor the situation and expect transfers to extensions to be working correctly now.
- resolved Jun 18, 2025, 07:50 PM UTC
This issue has been resolved.
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