Resolved after 13 days 15 hours, affecting Sprout Social Web Application, on May 19, 2026.
Sprout is currently experiencing issues ingesting Facebook @Mention messages. As a result, these messages may be delayed pulling into the Smart Inbox. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
Affected components
Update timeline
- investigating May 19, 2026, 10:43 PM UTC
Sprout is currently experiencing issues ingesting Facebook @Mention messages. As a result, these messages may be delayed pulling into the Smart Inbox. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
- resolved Jun 02, 2026, 01:54 PM UTC
This incident has been resolved.
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