Resolved after 1 day 10 hours, affecting Sprout Social Web Application and Sprout Social API, on September 16, 2026.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Sep 16, 2026, 09:49 AM UTC
As of September 16, 9:20 AM CEST. Sprout is currently experiencing issues connecting with Meta. As a result, some customers may see delays in Inbox messages, reporting disruptions, and failed posts to Meta channels. Our engineering team is actively investigating the issue, and we will provide updates as soon as more information is available.
- investigating Sep 16, 2026, 09:50 AM UTC
We are continuing to investigate this issue.
- investigating Sep 16, 2026, 01:12 PM UTC
Our team is actively working on this issue and will share updates as soon as we have them. In the meantime, a quick step on Meta's end might restore your connection right away. Meta is currently asking some users to accept a new policy. Please log into your Meta Business Suite at https://business.facebook.com/ and check for any alerts or popups. If you see a prompt asking you to agree to this policy, accepting it may immediately reconnect your profile to Sprout. Thank you for your patience while we work on this!
- investigating Sep 17, 2026, 08:17 PM UTC
We are continuing to investigate this issue.
- resolved Sep 17, 2026, 08:21 PM UTC
This issue has been resolved.
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