Resolved after 3 days 13 hours, affecting Sprout Social Web Application, on October 19, 2026.
We’re investigating an increase in Facebook, Instagram, and Facebook Ads profiles being disconnected due to Meta invalidating access tokens. Affected users may see a disconnected profile notification in Sprout and via email. To restore access, the user who originally connected the profile should log in to Facebook or Meta Business Suite and follow any prompts, then reconnect the profile in Sprout.
Affected components
Update timeline
- monitoring Oct 19, 2026, 08:26 AM UTC
We’re investigating an increase in Facebook, Instagram, and Facebook Ads profiles being disconnected due to Meta invalidating access tokens. Affected users may see a disconnected profile notification in Sprout and via email. To restore access, the user who originally connected the profile should log in to Facebook or Meta Business Suite and follow any prompts, then reconnect the profile in Sprout.
- resolved Oct 22, 2026, 10:11 PM UTC
This incident has been resolved.
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