Resolved after 6 days 19 hours, affecting Sprout Social Web Application, on April 28, 2025.
On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases. Please subscribe to receive additional updates. We apologize for the inconvenience.
Affected components
Update timeline
- identified Apr 28, 2025, 06:57 PM UTC
On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases. Please subscribe to receive additional updates. We apologize for the inconvenience.
- resolved May 05, 2025, 02:46 PM UTC
This incident has been resolved.
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