Sprout Social incident

AWS Email Delivery Issues

Resolved after 2 hours 8 minutes, affecting Sprout Social Web Application, on January 22, 2026.

resolved Jan 22, 2026, 11:04 PM UTC

The issue with AWS and OTP email delivery appears to be resolved. Please subscribe to receive status updates

Started
Jan 22, 2026, 08:55 PM UTC
Resolved
Jan 22, 2026, 11:04 PM UTC
Duration
2h 8m
Detected by Pingoru
Jan 22, 2026, 08:55 PM UTC

Affected components

Sprout Social Web Application

Update timeline

  1. investigating Jan 22, 2026, 08:55 PM UTC

    Sprout is currently experiencing issues with AWS affecting OTP (one time passcode) emails, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

  2. resolved Jan 22, 2026, 11:04 PM UTC

    The issue with AWS and OTP email delivery appears to be resolved. Please subscribe to receive status updates

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