Sprinklr incident
Instagram API Rate Limiting Impacting Publishing, Content Retrieval, and Reporting
Sprinklr experienced a minor incident on July 7, 2026 affecting America (Prod2), lasting 6d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2026, 05:08 PM UTC
We are currently experiencing delays with Instagram operations due to API rate limiting on one or more Instagram accounts. The following error is being returned by the Instagram API: (#80002) There have been too many calls to this Instagram account. Wait a bit and try again. As a result, Instagram post publishing, content retrieval, and reporting/analytics updates may be delayed or temporarily unavailable. We are monitoring the situation and will retry requests as the rate limit resets. Further updates will be shared as more information becomes available.
- investigating Jul 07, 2026, 05:19 PM UTC
We are receiving Instagram API failures related to rate limit errors, which is impacting Grabbing, Publishing, and Reporting. We are actively investigating the issue and are working with the channel provider to understand the cause and mitigate the impact as quickly as possible. We will share further updates as more information becomes available.
- resolved Jul 14, 2026, 01:08 PM UTC
Hi Team, The Instagram API rate limit issue has been resolved, and services have returned to normal operation. Instagram Grabbing, Publishing, and Reporting functionalities are now processing as expected. The Engineering team has validated service recovery and continues to monitor the platform to ensure stability. Thank you for your patience while we worked with the channel provider to resolve the issue.