Springbook experienced a notice incident on August 15, 2025 affecting CivicPay Online Payment Processing and CivicPay Online Recurring and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
CivicPay Online Payment ProcessingCivicPay Online RecurringCivicPay Backend ProcessingCivicPay Online APICivicPay Administration
Update timeline
- resolved Aug 15, 2025, 03:43 PM UTC
This morning, there was an issue with CivicPay's ability to connect to Springbrook. This issue started at about 7.15 AM Pacific and lasted until 8.30 AM Pacific. This was due to a networking issue that has been resolved.