Springbook experienced a major incident on October 2, 2025 affecting Springbrook Express Cloud, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Springbrook Express Cloud
Update timeline
- investigating Oct 02, 2025, 05:03 PM UTC
Approximately half the agencies are impacted. Those agencies are not able to use the service while this is occering
- investigating Oct 02, 2025, 05:39 PM UTC
We are continuing to work to restore the service.
- monitoring Oct 02, 2025, 05:55 PM UTC
The service is now online. We are continuing to monitor as we investigate the root cause.
- resolved Oct 02, 2025, 08:22 PM UTC
This incident has been resolved.