Springbook incident

Support Phone Calls

Notice Resolved View vendor source →

Springbook experienced a notice incident on October 15, 2025 affecting CivicPay Online Payment Processing and Cirrus and 1 more component, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 07:16 PM UTC
Resolved
Oct 15, 2025, 10:59 PM UTC
Duration
3h 42m
Detected by Pingoru
Oct 15, 2025, 07:16 PM UTC

Affected components

CivicPay Online Payment ProcessingCirrusKVS CloudSoftRight HostedKVS HostedSoftRight OnlineSpringbrook Enterprise CloudTableauSpringbrook Express CloudPUBLIQ Payments

Update timeline

  1. investigating Oct 15, 2025, 07:16 PM UTC

    Please be aware that our phone system provider is currently experiencing a service disruption affecting both inbound and outbound calls. You can still reach us via email at [email protected].

  2. investigating Oct 15, 2025, 08:24 PM UTC

    Update - The service provider's technical team is working to restore inbound and outbound calling services. We will provide further updates as we receive them.

  3. investigating Oct 15, 2025, 09:59 PM UTC

    Update - Our service provider is continuing to work on restoring inbound and outbound calling services. We will provide further updates as we receive them.

  4. resolved Oct 15, 2025, 10:59 PM UTC

    This incident has been resolved.