The issue is now resolved.
Affected: Spinwheel Real-Time Liability Data
Timeline · 1 update
- resolved Oct 20, 2026, 04:30 PM UTC
The issue is now resolved.
Spinwheel Outage History
Spinwheel is up right nowSpinwheel had 13 outages in the last 2 years totaling 10h 4m of downtime, averaging 0.5 incidents per month.
There were 13 Spinwheel outages since March 20, 2026 totaling 10h 4m of downtime. Each is summarised below. Incident details, duration, and resolution information.
The recent issue impacting performance has been fully resolved, and all endpoints are operational. If you continue to experience lingering issues or need assistance, please reach out to your CSM or [email protected]. All other components remain unaffected.
Affected: Spinwheel Debt Profile
Timeline · 2 updates
- monitoring Oct 20, 2026, 07:54 AM UTC
The third-party provider has recovered and Debt Profile response times are back to normal. We are monitoring to make sure the service remains stable.
- resolved Oct 20, 2026, 08:39 AM UTC
The recent issue impacting performance has been fully resolved, and all endpoints are operational. If you continue to experience lingering issues or need assistance, please reach out to your CSM or [email protected]. All other components remain unaffected.
The issue with TransUnion credit pulls is now resolved.
Affected: Spinwheel Debt Profile
Timeline · 3 updates
- identified Sep 03, 2026, 03:58 PM UTC
TransUnion is having services issues which affects our capability to retrieve credit profile from TransUnion. TransUnion is aware and actively working on solving their system
- monitoring Sep 03, 2026, 05:21 PM UTC
For now all requests to TransUnion are working and we are monitoring the situation
- resolved Sep 03, 2026, 05:37 PM UTC
The issue with TransUnion credit pulls is now resolved.
The issue is now resolved. Between 1:35 PM - 2:13 PM (PST) our connect endpoints were resulting in 500 errors. These operations are now back to normal, and this issue has been resolved.
Affected: Spinwheel Connect
Timeline · 3 updates
- investigating Jul 21, 2026, 08:54 PM UTC
We’re actively monitoring an issue with our connect endpoints. We will monitor and continue to provide updates.
- monitoring Jul 21, 2026, 09:31 PM UTC
No new incidents detected. We are continuing to monitor the situation.
- resolved Jul 21, 2026, 09:43 PM UTC
The issue is now resolved. Between 1:35 PM - 2:13 PM (PST) our connect endpoints were resulting in 500 errors. These operations are now back to normal, and this issue has been resolved.
The issue is now resolved. Between 1:20 AM - 4:00 AM (EST) our connect endpoints were resulting in 500 errors. These operations are now back to normal, and this issue has been resolved.
Affected: Spinwheel Connect
Timeline · 2 updates
- monitoring Jul 14, 2026, 06:19 AM UTC
We’re actively monitoring an issue with our connect endpoints. We will monitor and continue to provide updates.
- resolved Jul 14, 2026, 08:22 AM UTC
The issue is now resolved. Between 1:20 AM - 4:00 AM (EST) our connect endpoints were resulting in 500 errors. These operations are now back to normal, and this issue has been resolved.
The issue is now resolved. Between 3:20 AM - 3:52 AM PDT there were intermittent issues with the Debt Profile endpoint due to errors stemming from Equifax. They have been notified and are investigating for root cause, however the issue appears to be resolved.
Affected: Spinwheel Debt Profile
Timeline · 2 updates
- investigating Jul 12, 2026, 10:43 AM UTC
We’re currently investigating an issue with Equifax returning intermittent errors for the Debt Profile endpoint. We will monitor and continue to provide updates.
- resolved Jul 12, 2026, 10:58 AM UTC
The issue is now resolved. Between 3:20 AM - 3:52 AM PDT there were intermittent issues with the Debt Profile endpoint due to errors stemming from Equifax. They have been notified and are investigating for root cause, however the issue appears to be resolved.
The issue is now resolved. Between 17:31-18:10 UTC approximately 30% of credit card brand requests failed with 501s. A fix has been implemented, and the team is continuing to monitor.
Affected: Spinwheel Debt Profile
Timeline · 2 updates
- investigating Jul 10, 2026, 05:00 PM UTC
We’re currently investigating an issue with credit card brands. Requests are intermittently failing.
- resolved Jul 10, 2026, 05:15 PM UTC
The issue is now resolved. Between 17:31-18:10 UTC approximately 30% of credit card brand requests failed with 501s. A fix has been implemented, and the team is continuing to monitor.
The issue is now resolved. Between 7:37PM PDT and 8:08PM PDT there were intermittent issues with the Debt Profile endpoint due to errors stemming from Equifax. They have been notified and are investigating for root cause, however the issue appears to be resolved.
Affected: Spinwheel Debt Profile
Timeline · 3 updates
- investigating Jul 08, 2026, 03:13 AM UTC
We’re currently investigating an issue with Equifax returning intermittent errors for the Debt Profile endpoint. We will monitor and continue to provide updates.
- monitoring Jul 08, 2026, 03:32 AM UTC
The intermittent issue with Equifax appears to have been resolved. We are continuing to monitor.
- resolved Jul 08, 2026, 03:37 AM UTC
The issue is now resolved. Between 7:37PM PDT and 8:08PM PDT there were intermittent issues with the Debt Profile endpoint due to errors stemming from Equifax. They have been notified and are investigating for root cause, however the issue appears to be resolved.
We implemented a fix at 2:45 UTC which resolved the issue. Systems remain steady. Please contact your CSM or [email protected] for any questions. All other components remain unaffected.
Affected: Spinwheel Debt Profile
Timeline · 2 updates
- investigating May 07, 2026, 01:44 PM UTC
We are investigating an issue with Debt Profile PDF generation.
- resolved May 07, 2026, 03:22 PM UTC
We implemented a fix at 2:45 UTC which resolved the issue. Systems remain steady. Please contact your CSM or [email protected] for any questions. All other components remain unaffected.
We implemented a fix at 13:52 UTC which resolved the issue. Systems remain steady. Please contact your CSM or [email protected] to reissue delayed or missing credit reports. All other components remain unaffected.
Affected: Spinwheel Debt Profile
Timeline · 2 updates
- investigating Apr 29, 2026, 02:52 PM UTC
We’re currently investigating an issue with PDF generation starting at ~13:32 UTC. Some requests may be delayed.
- resolved Apr 29, 2026, 03:19 PM UTC
We implemented a fix at 13:52 UTC which resolved the issue. Systems remain steady. Please contact your CSM or [email protected] to reissue delayed or missing credit reports. All other components remain unaffected.
Equifax has resolved the issue. All endpoints are fully operational. Please contact your CSM or [email protected] to reissue delayed or missing credit reports. All other components remain unaffected.
Affected: Spinwheel Debt Profile
Timeline · 2 updates
- investigating Mar 31, 2026, 05:18 PM UTC
We’re currently investigating an high latency and timeouts with Equifax. We will monitor and continue to provide updates.
- resolved Mar 31, 2026, 05:26 PM UTC
Equifax has resolved the issue. All endpoints are fully operational. Please contact your CSM or [email protected] to reissue delayed or missing credit reports. All other components remain unaffected.
Correction: Fix was made at 09:20 PT
Affected: Spinwheel Real-Time Liability Data
Timeline · 3 updates
- investigating Mar 31, 2026, 03:07 PM UTC
We’re currently investigating an issue that began at approx 06:30 ET. Some requests may be delayed.
- resolved Mar 31, 2026, 04:36 PM UTC
We implemented a fix at 09:20 GMT which resolved the issue. Systems remain steady. All other components remain unaffected.
- resolved Mar 31, 2026, 04:44 PM UTC
Correction: Fix was made at 09:20 PT
Response times are back to normal, and there have been no failures in the last 10 minutes
Affected: Spinwheel Debt Profile
Timeline · 2 updates
- monitoring Mar 20, 2026, 05:02 PM UTC
We were seeing intermittent errors coming directly from Equifax. This began around 12:41pm EST and seems to have subsided as of 12:50pm EST. Our team is actively looking into it, and will continue to provide updates here to confirm that everything is stabilized.
- resolved Mar 20, 2026, 05:07 PM UTC
Response times are back to normal, and there have been no failures in the last 10 minutes