Spiceworks Outage History

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Spiceworks had 10 outages in the last 2 years totaling 924h 28m of downtime — averaging 0.4 incidents per month.

There were 10 Spiceworks outages since September 8, 2025 totaling 924h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.spiceworks.com

Minor July 22, 2026

Cloud Help Desk - Performance issues, slow page loading and error messages

Detected by Pingoru
Jul 22, 2026, 05:04 PM UTC
Resolved
Jul 22, 2026, 07:45 PM UTC
Duration
2h 41m
Affected: Cloud Help Desk
Timeline · 2 updates
  1. investigating Jul 22, 2026, 05:04 PM UTC

    We are investigating reports of intermittent error pages and general performance degradation affecting the Cloud Help Desk. Our engineering and DevOps teams are actively determining the root cause and the extent of the impact. Updates will be made here as soon as we have them.

  2. resolved Jul 22, 2026, 07:45 PM UTC

    We haven't seen further evidence of this issue. Further work will be undertaken to identify whether a group of events can cause this condition, and how to mitigate that. Please let [email protected] know if you are seeing error pages/messages or excessively slow page load in Cloud Help Desk.

Read the full incident report →

Major June 22, 2026

Cloud Help Desk - Error page when loading tickets

Detected by Pingoru
Jun 22, 2026, 02:06 PM UTC
Resolved
Jun 22, 2026, 07:41 PM UTC
Duration
5h 34m
Affected: Cloud Help Desk
Timeline · 3 updates
  1. investigating Jun 22, 2026, 02:06 PM UTC

    Our devops and engineering teams are investigating reports that some users are experiencing error pages when trying to access their help desk. Further updates to follow

  2. monitoring Jun 22, 2026, 03:17 PM UTC

    We isolated the recent help desk access issues to a sudden spike in usage. To fix this, our team is rolling out capacity increases and performance optimizations. We're continuing to monitor closely though for the past 30 minutes global availability has been stable.

  3. resolved Jun 22, 2026, 07:41 PM UTC

    No further instances of page load issues have been reported or reproduced so we're considering this issue resolved. Please let [email protected] know if you are still seeing this issue.

Read the full incident report →

Major May 27, 2026

Cloud Help Desk - Ticket queues not loading or server error page

Detected by Pingoru
May 27, 2026, 01:07 PM UTC
Resolved
May 27, 2026, 07:51 PM UTC
Duration
6h 43m
Affected: Cloud Help Desk
Timeline · 4 updates
  1. investigating May 27, 2026, 01:07 PM UTC

    Engineering and our ops team are investigating reports where an "oops" error page is displayed intermittently, along with the page loading but failing to display any tickets.

  2. identified May 27, 2026, 02:44 PM UTC

    We're rolling back the underlying tech change from this morning as it is causing the performance issue.

  3. monitoring May 27, 2026, 03:45 PM UTC

    The rollback is completed and performance has returned to normal. If you are still seeing the issue please let us know at [email protected]

  4. resolved May 27, 2026, 07:51 PM UTC

    No further issues have been detected. The engineering team is analyzing the root cause to ensure future stability before the code change is redeployed.

Read the full incident report →

Minor April 28, 2026

Cloud Help Desk Intermittent slow page loading

Detected by Pingoru
Apr 28, 2026, 03:14 PM UTC
Resolved
Apr 30, 2026, 06:03 PM UTC
Duration
2d 2h
Affected: Cloud Help Desk
Timeline · 3 updates
  1. investigating Apr 28, 2026, 03:14 PM UTC

    We're investigating reports of slow performance and timeouts on the Cloud Help Desk. We've confirmed this is a system-side issue and are working on a fix. Updates to follow.

  2. monitoring Apr 28, 2026, 07:07 PM UTC

    We have successfully stabilized the Cloud Help Desk. Our teams will be monitoring for any further issues and investigating the root cause. Please submit a ticket via [email protected] if you still encounter excessive latency or timeouts.

  3. resolved Apr 30, 2026, 06:03 PM UTC

    We have seen no further reports of latency or timeouts, and our internal testing confirms that performance remains stable. We are now officially marking this incident as Resolved. Root Cause: The issue was triggered by a high-volume surge of API requests from a third-party data tool. This created an unexpected load on our database, specifically impacting the ticket queue and reporting sections. Prevention: To prevent a recurrence, we have implemented new traffic controls and rate-limiting measures. We will continue to monitor these systems to ensure long-term stability. If you are still experiencing any issues, please let our team know at [email protected].

Read the full incident report →

Minor March 3, 2026

Cloud Help Desk Delayed email notifications

Detected by Pingoru
Mar 03, 2026, 02:09 PM UTC
Resolved
Mar 03, 2026, 08:52 PM UTC
Duration
6h 43m
Affected: Cloud Help Desk
Timeline · 3 updates
  1. investigating Mar 03, 2026, 02:09 PM UTC

    We've received reports of email notifications for tickets being delayed. Engineering are investigating the issue.

  2. monitoring Mar 03, 2026, 06:29 PM UTC

    A fix has been deployed and the underlying issue is resolved. We are currently processing a backlog of delayed notifications. Delivery times will return to normal once the queue has cleared. Engineering is actively monitoring the recovery and has scaled resources to accelerate processing.

  3. resolved Mar 03, 2026, 08:52 PM UTC

    We have monitored the system and confirmed that notification delivery has returned to normal. As a result, we are marking this issue resolved. Note on Duplicates: Because of the way our retry logic handled the initial delays, some users may receive 1-2 duplicate notifications for older tickets. We appreciate your patience with this temporary "noise". If you continue to experience new delays, please contact us at [email protected] so we can investigate further.

Read the full incident report →

Minor October 20, 2025

Cloud Help Desk outage

Detected by Pingoru
Oct 20, 2025, 09:55 AM UTC
Resolved
Oct 21, 2025, 07:41 AM UTC
Duration
21h 45m
Affected: Cloud Help Desk
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 09:55 AM UTC

    Cloud Help Desk has been affected by the issues with Amazon Web Services https://health.aws.amazon.com/health/status. Amazon has reported that most requests are now completing and in our testing Cloud Help Desk is back up and running. We are continuing to monitor the situtation.

  2. resolved Oct 21, 2025, 07:41 AM UTC

    This has now been resolved.

Read the full incident report →

Critical October 8, 2025

Connectivity Dashboard - "data did not load!" error displayed

Detected by Pingoru
Oct 08, 2025, 02:10 PM UTC
Resolved
Oct 08, 2025, 02:52 PM UTC
Duration
42m
Affected: Connectivity Dashboard
Timeline · 2 updates
  1. investigating Oct 08, 2025, 02:10 PM UTC

    We're seeing reports that the management web page for connectivity dashboard is failing to load. Engineering have been made aware and are investigating.

  2. resolved Oct 08, 2025, 02:52 PM UTC

    Engineering were able to establish the root cause of this issue and implement a fix. Testing shows normal service is restored. If you're still seeing issues, try clearing your browser cache first. If the error still occurs, please open a ticket at [email protected]

Read the full incident report →

Minor October 7, 2025

Cloud Help Desk Mobile App notifications not being sent

Detected by Pingoru
Oct 07, 2025, 01:29 PM UTC
Resolved
Nov 04, 2025, 02:34 PM UTC
Duration
28d 1h
Affected: Cloud Help Desk
Timeline · 5 updates
  1. identified Oct 07, 2025, 01:29 PM UTC

    Following reports of push notifications not being sent for the mobile app, engineering have identified the likely cause. Work is underway to fix this as soon as possible.

  2. identified Oct 09, 2025, 07:44 PM UTC

    Our engineering team is actively working on resolving the issue with push notifications but we don't have an ETA for a fix yet. This remains a high priority, and we will provide another update as soon as more information is available. We apologize for the continued inconvenience.

  3. monitoring Oct 10, 2025, 07:20 AM UTC

    Notifications are back up and running. We are continuing to monitor the situation.

  4. identified Oct 17, 2025, 02:56 PM UTC

    We're seeing a small number of users reporting the issue started to happen again today. We reproduced it with an in house device and engineering are looking into the issue.

  5. resolved Nov 04, 2025, 02:34 PM UTC

    We kept this open to ensure the issue did not affect even a small number of users. The issue is now resolved and we've seen no further reports. If you are still seeing an issue with your mobile app notifications, please open a ticket at [email protected]

Read the full incident report →

Minor September 8, 2025

Cloud Help Desk - Slow or failed page loading for tickets

Detected by Pingoru
Sep 08, 2025, 02:23 PM UTC
Resolved
Sep 08, 2025, 06:08 PM UTC
Duration
3h 45m
Affected: Cloud Help Desk
Timeline · 3 updates
  1. investigating Sep 08, 2025, 02:23 PM UTC

    Engineering are investigating reports of slow/failed page loads. We will update this page as information becomes available.

  2. monitoring Sep 08, 2025, 03:13 PM UTC

    The page load issue is now resolved and our teams are monitoring to ensure stability continues. Please let us know at [email protected] if you're still experiencing this problem

  3. resolved Sep 08, 2025, 06:08 PM UTC

    We're seeing no further issues and are considering this resolved. Please reach out to [email protected] if you're still seeing page load/timeout issues with cloud help desk.

Read the full incident report →