Cloud Help Desk Delayed email notifications

Update timeline

1. investigating Mar 03, 2026, 02:09 PM UTC

   We've received reports of email notifications for tickets being delayed. Engineering are investigating the issue.

2. monitoring Mar 03, 2026, 06:29 PM UTC

   A fix has been deployed and the underlying issue is resolved. We are currently processing a backlog of delayed notifications. Delivery times will return to normal once the queue has cleared. Engineering is actively monitoring the recovery and has scaled resources to accelerate processing.

3. resolved Mar 03, 2026, 08:52 PM UTC

   We have monitored the system and confirmed that notification delivery has returned to normal. As a result, we are marking this issue resolved. Note on Duplicates: Because of the way our retry logic handled the initial delays, some users may receive 1-2 duplicate notifications for older tickets. We appreciate your patience with this temporary "noise". If you continue to experience new delays, please contact us at [email protected] so we can investigate further.