Spiceworks experienced a minor incident on March 3, 2026 affecting Cloud Help Desk, lasting 6h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2026, 02:09 PM UTC
We've received reports of email notifications for tickets being delayed. Engineering are investigating the issue.
- monitoring Mar 03, 2026, 06:29 PM UTC
A fix has been deployed and the underlying issue is resolved. We are currently processing a backlog of delayed notifications. Delivery times will return to normal once the queue has cleared. Engineering is actively monitoring the recovery and has scaled resources to accelerate processing.
- resolved Mar 03, 2026, 08:52 PM UTC
We have monitored the system and confirmed that notification delivery has returned to normal. As a result, we are marking this issue resolved. Note on Duplicates: Because of the way our retry logic handled the initial delays, some users may receive 1-2 duplicate notifications for older tickets. We appreciate your patience with this temporary "noise". If you continue to experience new delays, please contact us at [email protected] so we can investigate further.