Spiceworks incident

Cloud Help Desk Mobile App notifications not being sent

Minor Resolved View vendor source →

Spiceworks experienced a minor incident on October 7, 2025 affecting Cloud Help Desk, lasting 28d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 01:29 PM UTC
Resolved
Nov 04, 2025, 02:34 PM UTC
Duration
28d 1h
Detected by Pingoru
Oct 07, 2025, 01:29 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. identified Oct 07, 2025, 01:29 PM UTC

    Following reports of push notifications not being sent for the mobile app, engineering have identified the likely cause. Work is underway to fix this as soon as possible.

  2. identified Oct 09, 2025, 07:44 PM UTC

    Our engineering team is actively working on resolving the issue with push notifications but we don't have an ETA for a fix yet. This remains a high priority, and we will provide another update as soon as more information is available. We apologize for the continued inconvenience.

  3. monitoring Oct 10, 2025, 07:20 AM UTC

    Notifications are back up and running. We are continuing to monitor the situation.

  4. identified Oct 17, 2025, 02:56 PM UTC

    We're seeing a small number of users reporting the issue started to happen again today. We reproduced it with an in house device and engineering are looking into the issue.

  5. resolved Nov 04, 2025, 02:34 PM UTC

    We kept this open to ensure the issue did not affect even a small number of users. The issue is now resolved and we've seen no further reports. If you are still seeing an issue with your mobile app notifications, please open a ticket at [email protected]