Spiceworks incident

Cloud Help Desk - Ticket queues not loading or server error page

Major Resolved View vendor source →

Spiceworks experienced a major incident on May 27, 2026 affecting Cloud Help Desk, lasting 6h 43m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 01:07 PM UTC
Resolved
May 27, 2026, 07:51 PM UTC
Duration
6h 43m
Detected by Pingoru
May 27, 2026, 01:07 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating May 27, 2026, 01:07 PM UTC

    Engineering and our ops team are investigating reports where an "oops" error page is displayed intermittently, along with the page loading but failing to display any tickets.

  2. identified May 27, 2026, 02:44 PM UTC

    We're rolling back the underlying tech change from this morning as it is causing the performance issue.

  3. monitoring May 27, 2026, 03:45 PM UTC

    The rollback is completed and performance has returned to normal. If you are still seeing the issue please let us know at [email protected]

  4. resolved May 27, 2026, 07:51 PM UTC

    No further issues have been detected. The engineering team is analyzing the root cause to ensure future stability before the code change is redeployed.