Spiceworks incident

Cloud Help Desk - Ticket queues not loading or server error page

Major Ongoing View vendor source →

Spiceworks is currently experiencing a major incident affecting Cloud Help Desk, which began 4h ago. The vendor's full update timeline is below.

Started
May 27, 2026, 01:07 PM UTC
Resolved
Ongoing
Duration
● 3h 39m
Detected by Pingoru
May 27, 2026, 01:07 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating May 27, 2026, 01:07 PM UTC

    Engineering and our ops team are investigating reports where an "oops" error page is displayed intermittently, along with the page loading but failing to display any tickets.

  2. identified May 27, 2026, 02:44 PM UTC

    We're rolling back the underlying tech change from this morning as it is causing the performance issue.

  3. monitoring May 27, 2026, 03:45 PM UTC

    The rollback is completed and performance has returned to normal. If you are still seeing the issue please let us know at [email protected]