Spiceworks incident

Cloud Help Desk - Slow or failed page loading for tickets

Minor Resolved View vendor source →

Spiceworks experienced a minor incident on September 8, 2025 affecting Cloud Help Desk, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 02:23 PM UTC
Resolved
Sep 08, 2025, 06:08 PM UTC
Duration
3h 45m
Detected by Pingoru
Sep 08, 2025, 02:23 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating Sep 08, 2025, 02:23 PM UTC

    Engineering are investigating reports of slow/failed page loads. We will update this page as information becomes available.

  2. monitoring Sep 08, 2025, 03:13 PM UTC

    The page load issue is now resolved and our teams are monitoring to ensure stability continues. Please let us know at [email protected] if you're still experiencing this problem

  3. resolved Sep 08, 2025, 06:08 PM UTC

    We're seeing no further issues and are considering this resolved. Please reach out to [email protected] if you're still seeing page load/timeout issues with cloud help desk.