Spiceworks experienced a minor incident on October 20, 2025 affecting Cloud Help Desk, lasting 21h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud Help Desk
Update timeline
- monitoring Oct 20, 2025, 09:55 AM UTC
Cloud Help Desk has been affected by the issues with Amazon Web Services https://health.aws.amazon.com/health/status. Amazon has reported that most requests are now completing and in our testing Cloud Help Desk is back up and running. We are continuing to monitor the situtation.
- resolved Oct 21, 2025, 07:41 AM UTC
This has now been resolved.