Spiceworks incident

Cloud Help Desk - Error page when loading tickets

Major Ongoing View vendor source →

Spiceworks is currently experiencing a major incident affecting Cloud Help Desk, which began 4h ago. The vendor's full update timeline is below.

Started
Jun 22, 2026, 02:06 PM UTC
Resolved
Ongoing
Duration
● 4h 19m
Detected by Pingoru
Jun 22, 2026, 02:06 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating Jun 22, 2026, 02:06 PM UTC

    Our devops and engineering teams are investigating reports that some users are experiencing error pages when trying to access their help desk. Further updates to follow

  2. monitoring Jun 22, 2026, 03:17 PM UTC

    We isolated the recent help desk access issues to a sudden spike in usage. To fix this, our team is rolling out capacity increases and performance optimizations. We're continuing to monitor closely though for the past 30 minutes global availability has been stable.