Spiceworks incident

Cloud Help Desk - Error page when loading tickets

Major Resolved View vendor source →

Spiceworks experienced a major incident on June 22, 2026 affecting Cloud Help Desk, lasting 5h 34m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2026, 02:06 PM UTC
Resolved
Jun 22, 2026, 07:41 PM UTC
Duration
5h 34m
Detected by Pingoru
Jun 22, 2026, 02:06 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating Jun 22, 2026, 02:06 PM UTC

    Our devops and engineering teams are investigating reports that some users are experiencing error pages when trying to access their help desk. Further updates to follow

  2. monitoring Jun 22, 2026, 03:17 PM UTC

    We isolated the recent help desk access issues to a sudden spike in usage. To fix this, our team is rolling out capacity increases and performance optimizations. We're continuing to monitor closely though for the past 30 minutes global availability has been stable.

  3. resolved Jun 22, 2026, 07:41 PM UTC

    No further instances of page load issues have been reported or reproduced so we're considering this issue resolved. Please let [email protected] know if you are still seeing this issue.