SoundStack Outage History

Started Jul 01, 2025, 04:03 PM UTC· resolved Jul 01, 2025, 09:13 PM UTC

1. monitoring Jul 01, 2025, 04:03 PM UTC

   SoundStack is actively monitoring a cooling issue at one of our EU-CENTRAL data centers, caused by abnormally high ambient temperatures in Amsterdam, NL. At this time, all services are operating normally. However, there is an increased risk of thermal shutdown should temperatures rise further. As a precaution, new Live Streaming Egress sessions have already been rerouted to alternate regions. Customers ingesting to EU-CENTRAL without redundancy in other regions may experience a disruption if a thermal shutdown becomes necessary. We are working closely with our data center partner and will provide updates as conditions evolve.

2. monitoring Jul 01, 2025, 06:37 PM UTC

   Temperatures are now falling within the EU-CENTRAL facility. We believe that the risk of impact is over, but will continue to monitor the situation and provide updates until temperatures reach nominal levels.

3. resolved Jul 01, 2025, 09:13 PM UTC

   Ambient temperatures in the EU-CENTRAL region have returned to normal, and the underlying cooling issue has been fully resolved. A permanent solution has been implemented by our facility provider, and we will review their root cause analysis (RCA) once it is available. Throughout the event, SoundStack services and network connectivity remained available. We appreciate your patience and understanding. If you have any questions, please contact us at [email protected].

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Started Jun 29, 2025, 01:17 PM UTC· resolved Jun 29, 2025, 07:11 PM UTC

1. investigating Jun 29, 2025, 01:17 PM UTC

   Our engineering team is currently investigating an issue that is causing intermittent disruptions on the Arm/Insights platform. Please note that no statistical data is impacted by this incident—only platform access is affected. We are actively working to identify the root cause and implement a resolution.

2. monitoring Jun 29, 2025, 02:08 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 29, 2025, 07:11 PM UTC

   This incident has been resolved.

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Started Jun 18, 2025, 04:59 PM UTC· resolved Jun 19, 2025, 12:26 PM UTC

1. investigating Jun 18, 2025, 04:59 PM UTC

   We're currently investigating an issue affecting the Analytics & Reporting Manager (Insights), where statistics may appear lower than expected. Our engineering team is actively working to resolve this. We appreciate your patience and understanding!

2. monitoring Jun 18, 2025, 08:53 PM UTC

   We’re seeing signs that statistics are beginning to recover. Our team will continue to closely monitor the system to ensure full stability. Thank you again for your patience!

3. resolved Jun 19, 2025, 12:26 PM UTC

   This incident has been resolved.

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Started Jun 15, 2025, 02:57 PM UTC· resolved Jun 17, 2025, 04:51 PM UTC

1. investigating Jun 15, 2025, 02:57 PM UTC

   We are investigating a delay in data reporting from a demand partner. This delay is causing the publisher's monetize dashboard to be inaccurate and missing some data. This is not impacting ad performance and is only a delay in the statistics showing up on the dashboard. Once the reporting issue is resolved, all back stats will be returned to the dashboard. Thank you for your patience as our team resolves this issue. Once all reporting is restored, we will update this status dashboard.

2. resolved Jun 17, 2025, 04:51 PM UTC

   We have confirmed that all reporting functionality for the monetize dashboard has been returned. Please get in touch with [email protected] if you are still experiencing any issues or have any questions.

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Started May 21, 2025, 06:00 AM UTC· resolved May 21, 2025, 10:00 AM UTC

1. resolved May 21, 2025, 10:11 AM UTC

   At approximately 5:38 AM EST, we identified an incident affecting a small portion of Live365 stations, which resulted in service interruptions. Our Engineering team promptly investigated and resolved the issue, and full service was restored by 5:55 AM EST. This incident has been fully resolved. We appreciate your patience and understanding. The Live365 Team

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Started Apr 03, 2025, 02:00 PM UTC· resolved Apr 03, 2025, 10:28 PM UTC

1. investigating Apr 03, 2025, 02:00 PM UTC

   We are actively investigating a potential network issue at our Chicago (CHI03) data center. Our team is working to identify the cause and impact of the incident. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

2. monitoring Apr 03, 2025, 02:43 PM UTC

   We're seeing some instability with one of our connections to an upstream provider, which caused brief interruptions for a portion of traffic. To prevent further issues, we've temporarily disabled the affected link while the provider investigates the situation. We appreciate your patience and will share updates as we learn more.

3. resolved Apr 03, 2025, 10:28 PM UTC

   We have received an update from our upstream provider confirming that the issue has been resolved and full network uplink redundancy has been restored at the CHI03 data center. Due to our extensive redundancy, the impact from this incident was minimal. Thank you for your patience!

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Started Feb 11, 2025, 03:20 PM UTC· resolved Feb 11, 2025, 06:42 PM UTC

1. investigating Feb 11, 2025, 03:20 PM UTC

   We are currently experiencing an issue with the Live365 Dashboard that is causing slow navigation for some users. Our engineering team is actively investigating the problem and working towards a resolution. Updates will follow as progress is made.

2. monitoring Feb 11, 2025, 04:49 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 11, 2025, 06:42 PM UTC

   This incident has been resolved.

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Started Feb 03, 2025, 08:49 AM UTC· resolved Feb 03, 2025, 09:15 AM UTC

1. monitoring Feb 03, 2025, 08:49 AM UTC

   We experienced a network incident at our Dallas (DAL03) data center between 08:10 UTC and 08:18 UTC (approximately 8 minutes). The issue has been resolved, and services are operating normally. Our team is continuing to investigate the root cause to ensure it is fully understood and addressed. Thank you for your patience and understanding.

2. resolved Feb 03, 2025, 09:15 AM UTC

   This incident has been resolved.

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