SoundStack experienced a notice incident on April 3, 2025, lasting 8h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 03, 2025, 02:00 PM UTC
We are actively investigating a potential network issue at our Chicago (CHI03) data center. Our team is working to identify the cause and impact of the incident. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
- monitoring Apr 03, 2025, 02:43 PM UTC
We're seeing some instability with one of our connections to an upstream provider, which caused brief interruptions for a portion of traffic. To prevent further issues, we've temporarily disabled the affected link while the provider investigates the situation. We appreciate your patience and will share updates as we learn more.
- resolved Apr 03, 2025, 10:28 PM UTC
We have received an update from our upstream provider confirming that the issue has been resolved and full network uplink redundancy has been restored at the CHI03 data center. Due to our extensive redundancy, the impact from this incident was minimal. Thank you for your patience!