SoundStack incident

Reporting Delay on Marketplace Dashboard

Resolved after 2 days 1 hour, affecting Monetize, on June 15, 2025.

resolved Jun 17, 2025, 04:51 PM UTC

We have confirmed that all reporting functionality for the monetize dashboard has been returned. Please get in touch with [email protected] if you are still experiencing any issues or have any questions.

Started
Jun 15, 2025, 02:57 PM UTC
Resolved
Jun 17, 2025, 04:51 PM UTC
Duration
2d 1h
Detected by Pingoru
Jun 15, 2025, 02:57 PM UTC

Affected components

Monetize

Update timeline

  1. investigating Jun 15, 2025, 02:57 PM UTC

    We are investigating a delay in data reporting from a demand partner. This delay is causing the publisher's monetize dashboard to be inaccurate and missing some data. This is not impacting ad performance and is only a delay in the statistics showing up on the dashboard. Once the reporting issue is resolved, all back stats will be returned to the dashboard. Thank you for your patience as our team resolves this issue. Once all reporting is restored, we will update this status dashboard.

  2. resolved Jun 17, 2025, 04:51 PM UTC

    We have confirmed that all reporting functionality for the monetize dashboard has been returned. Please get in touch with [email protected] if you are still experiencing any issues or have any questions.

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