SoundStack incident

ARM/Insights - Delayed Analytics Reporting

Resolved after 19 hours 26 minutes, affecting Insights APIs and Live365 Reporting, on June 18, 2025.

monitoring Jun 18, 2025, 08:53 PM UTC

We’re seeing signs that statistics are beginning to recover. Our team will continue to closely monitor the system to ensure full stability. Thank you again for your patience!

Started
Jun 18, 2025, 04:59 PM UTC
Resolved
Jun 19, 2025, 12:26 PM UTC
Duration
19h 26m
Detected by Pingoru
Jun 18, 2025, 04:59 PM UTC

Affected components

Insights APIsLive365 Reporting

Update timeline

  1. investigating Jun 18, 2025, 04:59 PM UTC

    We're currently investigating an issue affecting the Analytics & Reporting Manager (Insights), where statistics may appear lower than expected. Our engineering team is actively working to resolve this. We appreciate your patience and understanding!

  2. monitoring Jun 18, 2025, 08:53 PM UTC

    We’re seeing signs that statistics are beginning to recover. Our team will continue to closely monitor the system to ensure full stability. Thank you again for your patience!

  3. resolved Jun 19, 2025, 12:26 PM UTC

    This incident has been resolved.

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