SoundStack incident

Degraded Analytics Performance

Resolved after 4 hours 9 minutes, affecting Insights Dashboard and Insights APIs and 1 more, on May 27, 2025.

monitoring May 27, 2025, 09:09 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 27, 2025, 06:39 PM UTC
Resolved
May 27, 2025, 10:49 PM UTC
Duration
4h 9m
Detected by Pingoru
May 27, 2025, 06:39 PM UTC

Affected components

Insights DashboardInsights APIsLive365 Reporting

Update timeline

  1. investigating May 27, 2025, 06:39 PM UTC

    We've detected an issue with the Analytics & Reporting Manager system ( Insights) being slow. Our engineering team is actively investigating and expects to resolve it soon. We appreciate your patience

  2. investigating May 27, 2025, 07:00 PM UTC

    We are continuing to investigate this issue.

  3. identified May 27, 2025, 08:00 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 27, 2025, 09:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 27, 2025, 10:49 PM UTC

    This incident has been resolved.

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