SoundStack incident
Connectivity Issues Affecting EU Live Streaming
SoundStack experienced a major incident on August 12, 2026 affecting Live Streaming Delivery - EU, lasting 10h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 04:03 AM UTC
SoundStack is currently investigating a network connectivity issue affecting a subset of our Europe-based live streaming services. The affected services are experiencing a service disruption while we work to identify the cause and restore normal connectivity. We will provide additional updates as more information becomes available.
- identified Aug 12, 2026, 04:09 AM UTC
We have identified the issue as originating with an upstream provider supporting a portion of our European footprint. The provider is actively investigating the underlying connectivity issue. Impact remains limited to a subset of our Europe-based live streaming services, and we will continue to provide updates as more information becomes available.
- monitoring Aug 12, 2026, 04:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2026, 02:12 PM UTC
This incident has been resolved.