Resolved after 4 hours 9 minutes, affecting Live Streaming Delivery - US-WEST, on September 12, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Sep 12, 2026, 09:08 PM UTC
We’re currently experiencing intermittent connectivity issues affecting a portion of SoundStack services in the US-WEST region due to a network routing issue. Our team is actively working to restore normal traffic flow. Built-in redundancy is helping minimize customer impact while we work toward full resolution. We’re closely monitoring the situation and will provide additional updates as more information becomes available.
- identified Sep 12, 2026, 09:33 PM UTC
We’ve identified the source of the connectivity issues affecting a portion of SoundStack services in the US-WEST region and have taken mitigation steps. Traffic is beginning to stabilize, and our team is closely monitoring recovery. We’ll provide another update as the situation progresses.
- monitoring Sep 12, 2026, 10:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 13, 2026, 01:18 AM UTC
This incident has been resolved.
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Amazon Web Services