SoundStack incident

SoundStack and Live365 accounts services

Resolved after 1 day 22 hours, on December 3, 2025.

monitoring Dec 04, 2025, 07:40 PM UTC

We are continuing to monitor the system closely and will provide further updates as needed.

Started
Dec 03, 2025, 09:37 PM UTC
Resolved
Dec 05, 2025, 07:59 PM UTC
Duration
1d 22h
Detected by Pingoru
Dec 03, 2025, 09:37 PM UTC

Update timeline

  1. investigating Dec 03, 2025, 09:37 PM UTC

    Some users might be experiencing difficulties accessing their accounts and logging in. Our engineering team is actively investigating the issue and working to resolve it as quickly as possible.

  2. monitoring Dec 04, 2025, 12:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 04, 2025, 07:40 PM UTC

    We are continuing to monitor the system closely and will provide further updates as needed.

  4. resolved Dec 05, 2025, 07:59 PM UTC

    This incident has been resolved.

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