SoundStack incident

ARM/Insights - Intermittent Availability

Resolved after 3 days 17 hours, affecting Insights Dashboard and Insights APIs and 1 more, on March 26, 2026.

monitoring Mar 28, 2026, 05:27 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Mar 26, 2026, 08:31 PM UTC
Resolved
Mar 30, 2026, 01:56 PM UTC
Duration
3d 17h
Detected by Pingoru
Mar 26, 2026, 08:31 PM UTC

Affected components

Insights DashboardInsights APIsLive365 Reporting

Update timeline

  1. investigating Mar 26, 2026, 08:31 PM UTC

    Our engineering team is currently investigating an issue that is causing intermittent disruptions on the Arm/Insights platform. Please note that no statistical data is impacted by this incident—only platform access is affected. We are actively working to identify the root cause and implement a resolution.

  2. identified Mar 26, 2026, 09:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 26, 2026, 09:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Mar 27, 2026, 01:56 PM UTC

    After further review this morning, we’ve observed some anomalies in reporting, so we’ve moved the incident back to Investigating while our team continues to dig into the root cause. We’ll keep you posted as we learn more.

  5. identified Mar 27, 2026, 03:01 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Mar 28, 2026, 05:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Mar 30, 2026, 01:56 PM UTC

    This incident has been resolved.

Your product runs on more than SoundStack

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →