SoundStack experienced a notice incident on September 2, 2026 affecting Live Streaming Delivery - US-WEST and On-demand/Podcast Delivery - US-WEST, lasting 21h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 01:57 PM UTC
We’re currently experiencing intermittent connectivity issues affecting a portion of SoundStack services due to a network routing issue. Our team is actively working to restore normal traffic flow, while built-in redundancy is helping minimize customer impact. We’re closely monitoring the situation and will provide additional updates as more information becomes available.
- monitoring Sep 02, 2026, 02:10 PM UTC
We have rerouted affected network traffic and are seeing connectivity stabilize. Our team is continuing to monitor the situation closely to ensure services remain stable.
- monitoring Sep 02, 2026, 02:18 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 02, 2026, 09:16 PM UTC
Connectivity remains stable following the network traffic rerouting, and we have not observed any further issues. Our team will continue to monitor the situation closely to ensure services remain stable.
- resolved Sep 03, 2026, 11:57 AM UTC
The underlying network issue has been fully resolved, and normal network routing has been restored. This incident affected only a subset of traffic destined for US-WEST prior to yesterday’s reroute. Services have remained stable, and this incident is now resolved.