Sorry Outage History
Sorry is up right nowPingoru has recorded 62 incidents for Sorry: 62 in the last 12 months and 32 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 350 of 720 (49%) |
| May 2026 | 10 | 601 of 744 (81%) |
| June 2026 | 4 | 82 of 720 (11%) |
| July 2026 | 7 | 74 of 744 (10%) |
| August 2026 | 7 | 47 of 744 (6%) |
| September 2026 | 4 | 34 of 720 (5%) |
| October 2026 | 20 | 3 of 586 (1%) |
Incidents, newest first
Major August 18, 2026 Removed analytics from error pages 3h 20m
Started Aug 18, 2026, 08:28 AM UTC· resolved Aug 18, 2026, 11:49 AM UTC
- investigating May 14, 2026, 01:16 PM UTC
We no longer inject Google Analytics or Google Tag Manager into Error, Maintenance or 404 pages. This will help prevent white-noise from these bad requests from polluting your real visitor data.
Major August 12, 2026 A new experimental "Team" audience 9h 19m
Started Aug 12, 2026, 12:12 AM UTC· resolved Aug 12, 2026, 09:32 AM UTC
- investigating May 07, 2026, 09:14 AM UTC
For the few customers using our experimental metrics rules to control who can see uptime on the status page, we have added a new preconfigured "Team" audience that lets you easily limit visibility to people on your team, without needing to build a custom rule that matches by email addresses or domains. This is also part of the foundation work we're building for our new notice archiving feature.
Major August 12, 2026 Backend Theme Changes 13h 19m
Started Aug 12, 2026, 12:12 AM UTC· resolved Aug 12, 2026, 01:32 PM UTC
- investigating May 12, 2026, 01:38 PM UTC
We have just released some behind-the-scenes changes to the status page theme, cleaning up the code and making some minor performance improvements before adding new features in the coming weeks.
Major August 11, 2026 Behind the scenes changes to notice timelines 6h 13m
Started Aug 11, 2026, 09:30 AM UTC· resolved Aug 11, 2026, 03:44 PM UTC
- investigating May 06, 2026, 09:03 AM UTC
We've just released some improvements to the way that a notice's position in the timeline is calculated. (future, present, past) This has no outward impact on customers, but does gain us a slight performance improvement. The main motivation however is laying the groundwork for an upcoming feature that allows you to archive old notices. Watch this space.
Major August 7, 2026 Further Performance Improvements 13h 45m
Started Aug 07, 2026, 12:18 AM UTC· resolved Aug 07, 2026, 02:03 PM UTC
- investigating Apr 28, 2026, 01:50 PM UTC
Following on from [yesterday's performance improvements](https://status.sorryapp.com/notices/vvlrvcs219xzblq6-performance-improvements) we have today made a few further tweaks to the way that uptime metrics are calculated for display on the status page. These improvements apply across the board - your status page, notices, and the status API all benefit from the faster loading times, particularly for customers with larger numbers of components.
Major August 3, 2026 Management UI performance issues 1h 8m
Started Aug 03, 2026, 02:55 PM UTC· resolved Aug 03, 2026, 04:03 PM UTC
- investigating Aug 03, 2026, 03:16 PM UTC
We identified a deployment released at 14:15 UTC as the cause of the management UI loading slowly or failing to load. The deployment was rolled back at 15:01 UTC, and the UI has since recovered. We’re currently monitoring the service to ensure it remains stable. The cause of the deployment failure will be analysed as part of our internal post-incident review.
- resolved Aug 03, 2026, 04:03 PM UTC
The management UI has remained stable, and this incident is now resolved. Thank you for your patience while we worked to restore normal service
Major July 31, 2026 Performance Improvements 5h 22m
Started Jul 31, 2026, 06:17 AM UTC· resolved Jul 31, 2026, 11:40 AM UTC
- investigating Apr 27, 2026, 08:14 AM UTC
We've made performance improvements to how component metrics are loaded on your status pages. Pages with uptime metrics enabled will now load noticeably faster, particularly for status pages with larger component trees. These improvements apply across the board - your status page, notices, and the status API all benefit from the faster loading times. No action is needed on your part, the improvements are already live.
Minor July 26, 2026 Degraded Performance detected on status page 14h 17m Overall
Started Jul 26, 2026, 01:44 PM UTC· resolved Jul 27, 2026, 04:01 AM UTC
No vendor updates were posted for this incident.
Major July 22, 2026 New: Quick-create buttons for every notice type 18h 43m
Started Jul 22, 2026, 12:07 AM UTC· resolved Jul 22, 2026, 06:50 PM UTC
- investigating Apr 24, 2026, 03:50 PM UTC
We've redesigned how you create notices from the dashboard to make it faster to post the right type of update. The "New Notice" button in the navigation bar now includes a dropdown menu that lets you jump straight into creating a specific notice type — **Incident**, **Maintenance**, **Historic**, or **General** — with the form pre-filled to the right settings. Previously, shortcuts for creating notices were tucked inside the timeline sections on the notices page. This new approach puts them all in one consistent place, always accessible regardless of which page you're on. The primary button still works exactly as before — click it to open the notice form and choose your type from there.
Major July 20, 2026 General Notices Now Available on the Status API 10h 39m
Started Jul 20, 2026, 12:16 AM UTC· resolved Jul 20, 2026, 10:55 AM UTC
- investigating Apr 21, 2026, 08:31 AM UTC
If you're using general notices to share updates with your users, those notices are now included in your Status API responses. General notices will appear alongside your existing planned and unplanned notices when listing notices via `/api/v1/notices`, and can be retrieved individually via `/api/v1/notices/:id`. You can also filter for them specifically using `?filter[type_eq]=general`. Since general notices don't have a lifecycle like incidents or maintenances, their API payload is a little leaner — fields like `state`, `began_at`, and `ended_at` are omitted. Full details are available on the API documentation tab of your status page.
Major July 14, 2026 Help Centre Unavailable 1h 27m
Started Jul 14, 2026, 11:38 AM UTC· resolved Jul 14, 2026, 01:05 PM UTC
- investigating Jul 14, 2026, 11:47 AM UTC
We've been alerted by our monitoring systems that the **Sorry™ Help Centre** is currently unavailable. If you need to get in touch with us, you can still contact our team using the in-app beacon or by emailing **[email protected]**. We're monitoring the situation closely and will share updates as soon as we receive more information from our service provider, Help Scout. Thank you for your patience.
- investigating Jul 14, 2026, 12:32 PM UTC
Our monitoring, along with confirmation from Help Scout, shows that the issue has recovered and the Sorry™ Help Centre is now available again. We'll continue to monitor the service and, if everything remains stable, we'll resolve this incident shortly.
- resolved Jul 14, 2026, 01:05 PM UTC
Our monitoring has shown the service to be stable over the past 30 minutes, and the Help Centre remains fully available. We appreciate your patience while this issue was being investigated and resolved.
Major July 3, 2026 Fixed timeout when adding team members on accounts with many status pages 10h 24m
Started Jul 03, 2026, 12:12 AM UTC· resolved Jul 03, 2026, 10:36 AM UTC
- investigating Apr 08, 2026, 07:46 PM UTC
We have resolved an issue where adding a new team member could fail with a timeout error on accounts with a large number of status pages. Team members are now added instantly, with their page access being set up seamlessly in the background. No action is needed on your part.
Major July 1, 2026 Fixed: Subscriber counts on activity reports 13h 14m
Started Jul 01, 2026, 12:15 AM UTC· resolved Jul 01, 2026, 01:30 PM UTC
- investigating Apr 07, 2026, 01:42 PM UTC
The activity report for page collections was undercounting subscribers. Subscribers who had selected specific child components — but not every component under a page — weren't being included. These counts now accurately reflect all subscribers, regardless of how granular their component selections are.
Major June 23, 2026 Introducing the Activity Report — Deep Insights Into Your Status Page 8h 40m
Started Jun 23, 2026, 12:08 AM UTC· resolved Jun 23, 2026, 08:48 AM UTC
- investigating Mar 30, 2026, 10:41 AM UTC
Remember the Activity Summary we added to your dashboard? That was just a teaser. Today we're excited to introduce the **Activity Report** — a dedicated reporting page that gives you a comprehensive view of everything happening across your status pages. What you'll find inside: - **At-a-glance summary** — total notices, notifications sent, and subscriber count, each with sparkline trend charts so you can spot patterns at a glance - **Breakdown by page and component** — see which status pages and components are generating the most activity, ranked by notice count with notification totals alongside - **Detailed notices table** — the core data driving the report, with every notice listed alongside its type, state, duration, notification count, and update count - **Flexible date range** — view activity over the last 30 days, or adjust the window to focus on the time period that matters to you - **Powerful filtering** — narrow the entire report by page or notice type to zero in on exactly the data you need Whether you're preparing for a stakeholder review, identifying your most incident-prone components, or simply keeping a pulse on your incident communication — the Activity Report puts the data you need in one place. You'll find it under **Activity** in your dashboard sidebar. Happy reporting!
Major June 5, 2026 Groundwork for Further Activity Summary Improvements 7h 48m
Started Jun 05, 2026, 12:14 AM UTC· resolved Jun 05, 2026, 08:02 AM UTC
- investigating Mar 09, 2026, 04:33 PM UTC
We just released some under-the-hood changes to how we generate and store data for the new Activity Summary, in preparation for a bunch of new features landing in the near future.
Major June 4, 2026 Email by Sorry delivery delays 1h 45m
Started Jun 04, 2026, 09:50 PM UTC· resolved Jun 04, 2026, 11:35 PM UTC
- resolved Jun 05, 2026, 07:55 AM UTC
Between **21:50 and 23:35 UTC**, lasting approximately **1 hour and 45 minutes**, some emails sent through **Email by Sorry** were delayed. During this short window, some Sorry customers may have seen delays in emails being received by their subscribers. This included: - subscription confirmation emails - subscription magic links - incident notice notifications Customers using other email providers connected to Sorry, were not affected. The delays were caused by an issue with **Postmark**, the email delivery provider used by Email by Sorry. While the issue was outside of Sorry’s infrastructure, the impact was that some emails sent via Email by Sorry were delivered later than expected. Once Postmark resolved the issue, delayed messages were delivered and email delivery returned to normal. No customer action is required. We’re sorry that these emails arrived late. We know that delayed confirmation emails, magic links, and incident notifications are frustrating for both you and your subscribers, especially when people are expecting them to arrive right away. Further details are available on [Postmark's status page](https://status.postmarkapp.com/notices/cjagqohtofnqt9ts-email-sending-delays).
Major June 2, 2026 Fixed SSL Provisioning Bug 10h 30m
Started Jun 02, 2026, 12:15 AM UTC· resolved Jun 02, 2026, 10:46 AM UTC
- investigating Mar 05, 2026, 02:15 PM UTC
SSL certificates for newly added custom domains sometimes failed and were not retried, leaving new customers with a certificate error during setup. We have made this provisioning more resilient, so it should no longer impact people as often.
Major May 27, 2026 Issue with X/Twitter Integration 13h 47m
Started May 27, 2026, 05:10 PM UTC· resolved May 28, 2026, 06:58 AM UTC
- investigating May 27, 2026, 05:10 PM UTC
We’re currently experiencing issues with our X/Twitter integration, which means notices are not being published there at this time. All other notification and message delivery channels are operating normally while we investigate the issue.
- resolved May 28, 2026, 06:58 AM UTC
The issue affecting our X/Twitter integration has now been resolved and notices are once again being published normally. Thank you for your patience while we worked on this. All notification and message delivery channels are now operating as expected.
Major May 27, 2026 Activity Summary Fixes 17h 3m
Started May 27, 2026, 12:10 AM UTC· resolved May 27, 2026, 05:13 PM UTC
- investigating Mar 04, 2026, 12:19 PM UTC
We've made a couple of small fixes to the Activity Summary shown at the top of your notice timeline: - Fixed an alignment issue where tile values appeared centered when there was no detailed breakdown to display. Values now consistently align to the left across all tiles. - Renamed the "Notices" tile to "Notices Created" to make it clear the count reflects notices created within the last 30 days.
Major May 20, 2026 Performance Fix - Uptime Summaries 103d 17h
Started May 20, 2026, 04:09 PM UTC· resolved Sep 01, 2026, 09:52 AM UTC
- investigating May 20, 2026, 04:09 PM UTC
Starting on May 12th, following the [release of our notice archiving feature](https://status.sorryapp.com/notices/ka9bfnq7spwssppy-automatic-notice-archiving) we saw a slow-down in the performance of uptime calculations - this was introduced by a change in the calculation that conditionally included archived notices based on who was viewing the status page. This was primarily impacting requests on the Status API, and likely wasn't noticeable to everyday users. We have now fixed the issue, so performance has returned to it's usual speed.
Major May 20, 2026 Your Team Is Now Automatically Subscribed to Your Status Pages 9h 46m
Started May 20, 2026, 12:04 AM UTC· resolved May 20, 2026, 09:51 AM UTC
- investigating Mar 03, 2026, 11:05 AM UTC
We're excited to announce **automatic team member subscriptions** — a feature that makes it effortless for your team to stay in the loop. Every member of your team is now automatically subscribed to your status pages. No more manually adding colleagues as subscribers, and no more worrying about someone missing an important incident update. When new team members join, they're subscribed automatically. If their email changes, their subscriber record updates to match. There's nothing to configure — it just works. You'll also notice that the **View Status Page** button now signs you in automatically, giving you instant authenticated access without a separate login. Team member subscribers are clearly labeled throughout your dashboard so you can always tell them apart from external subscribers at a glance. And don't worry — they won't count toward your plan's subscriber limit. We built this because your team should never be the last to know about an incident on your own status page. We hope you love it!
Major May 20, 2026 Intercom Messenger App: Configuration Fix 16h 6m
Started May 20, 2026, 12:04 AM UTC· resolved May 20, 2026, 04:10 PM UTC
- investigating Mar 03, 2026, 04:17 PM UTC
We have patched an issue that was preventing some customers from completing the configuration flow when installing our Intercom Messenger App. This primarily affected accounts with multiple status pages. The app should now configure successfully for all accounts.
Major May 14, 2026 New: Activity Summary in your Dashboard 13h 17m
Started May 14, 2026, 12:07 AM UTC· resolved May 14, 2026, 01:25 PM UTC
- investigating Feb 18, 2026, 04:07 PM UTC
Your dashboard now features an Activity Summary — a quick snapshot of what has been happening on your status page over the last 30 days. At a glance, you will see: - **Notices published** — broken down by incidents and maintenance - **Notifications sent** — with a breakdown of your most-used channels - **Subscriber count** — including how many new subscribers joined recently The summary appears automatically on your Notice Timeline when there is recent activity, so you always have a pulse on how your status page is performing — without leaving your management console. This is just the beginning — we have plans to bring you even more insights into your status page activity. Stay tuned!
Major May 13, 2026 Dismiss Setup Tasks Permanently 9h 26m
Started May 13, 2026, 12:16 AM UTC· resolved May 13, 2026, 09:43 AM UTC
- investigating Feb 18, 2026, 12:30 PM UTC
You can now permanently dismiss the onboarding setup tasks from your status page dashboard. If you have completed your setup, or simply prefer a cleaner workspace, click Dismiss to hide them for good. We have also improved how the hide/show toggle works. Previously, collapsing the setup tasks only lasted for your current browser session. Now your preference is saved to your account, so the panel stays how you left it even if you switch browsers or clear your cache.
Major May 12, 2026 Safer Deletion for Status Pages 13h 42m
Started May 12, 2026, 12:03 AM UTC· resolved May 12, 2026, 01:46 PM UTC
- investigating Feb 12, 2026, 11:49 AM UTC
We have added a 24-hour cooling-off period when deleting established status pages. Previously, deleting a status page was instant and irreversible. Now, when you delete a page that has built up subscribers and incident history, the deletion will be scheduled rather than happening immediately. Smaller or newly created pages will continue to be deleted straight away, so this will not slow you down during initial setup. This applies to standalone pages, collections, and individual pages within a collection.