Sorry incident

Fixed SSL Provisioning Bug

Major Resolved View vendor source →

Sorry experienced a major incident on June 2, 2026, lasting 10h 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 12:15 AM UTC
Resolved
Jun 02, 2026, 10:46 AM UTC
Duration
10h 30m
Detected by Pingoru
Jun 02, 2026, 12:15 AM UTC

Update timeline

  1. investigating Mar 05, 2026, 02:15 PM UTC

    SSL certificates for newly added custom domains sometimes failed and were not retried, leaving new customers with a certificate error during setup. We have made this provisioning more resilient, so it should no longer impact people as often.