Sorry incident

Intercom Messenger App: Configuration Fix

Major Resolved View vendor source →

Sorry experienced a major incident on May 20, 2026, lasting 16h 6m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 12:04 AM UTC
Resolved
May 20, 2026, 04:10 PM UTC
Duration
16h 6m
Detected by Pingoru
May 20, 2026, 12:04 AM UTC

Update timeline

  1. investigating Mar 03, 2026, 04:17 PM UTC

    We have patched an issue that was preventing some customers from completing the configuration flow when installing our Intercom Messenger App. This primarily affected accounts with multiple status pages. The app should now configure successfully for all accounts.