SolarWinds Observability incident

Delayed Data Ingestion [NA-01]

Resolved after 1 hour 5 minutes, affecting Alerting and APM and 1 more, on October 14, 2025.

resolved Oct 14, 2025, 07:34 PM UTC

The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.

Started
Oct 14, 2025, 06:29 PM UTC
Resolved
Oct 14, 2025, 07:34 PM UTC
Duration
1h 5m
Detected by Pingoru
Oct 14, 2025, 06:29 PM UTC

Affected components

AlertingAPMDEMRUMLogsDatabase ObservabilityNetwork ObservabilityKubernetes ObservabilityInfrastructure Observability

Update timeline

  1. investigating Oct 14, 2025, 06:29 PM UTC

    We’re currently investigating delay in Metrics data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.

  2. identified Oct 14, 2025, 06:59 PM UTC

    We’ve identified the cause of the delay in Metrics data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.

  3. monitoring Oct 14, 2025, 07:13 PM UTC

    A fix for the Metrics data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.

  4. resolved Oct 14, 2025, 07:34 PM UTC

    The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.

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