Software of Excellence EXACT incident

Patient Portal Issue 25th Feb 2025

Minor Resolved View vendor source →

Software of Excellence EXACT experienced a minor incident on February 25, 2025 affecting EXACT API, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2025, 09:48 AM UTC
Resolved
Feb 25, 2025, 10:58 AM UTC
Duration
1h 10m
Detected by Pingoru
Feb 25, 2025, 09:48 AM UTC

Affected components

EXACT API

Update timeline

  1. investigating Feb 25, 2025, 09:48 AM UTC

    We are currently experiencing performance related issues with Patient Portal. This is causing higher demand than usual, so our responses may be delayed. We are investigating the issue, and will update our incidents page as soon as we can.

  2. resolved Feb 25, 2025, 10:58 AM UTC

    This incident has been resolved.