Softpay experienced a minor incident on March 1, 2024 affecting Softpay Production Environment, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Softpay Production Environment
Update timeline
- investigating Mar 01, 2024, 11:18 AM UTC
We are currently seeing transaction acquiring issues in production at acquirer resulting in transactions failing. We are investigating. Next update at 12:30
- investigating Mar 01, 2024, 11:31 AM UTC
We are seeing that some transactions via Nets acquiring are failing. We are looking into the matter. Next update at 13:00
- investigating Mar 01, 2024, 11:34 AM UTC
Nets acquiring confirms they are aware of the issues and are investigating. Next planned update at 13:00.
- monitoring Mar 01, 2024, 12:21 PM UTC
Issues look to have been solved at Nets around 12:55. We are monitoring.
- resolved Mar 01, 2024, 12:57 PM UTC
Reported resolved and confirmed resolved.