Softpay experienced a notice incident on July 1, 2025 affecting Softpay Production Environment, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Softpay Production Environment
Update timeline
- investigating Jul 01, 2025, 01:44 PM UTC
We're seeing reduced throughput on our connection to Nets and have reported the error to the acquirer.
- monitoring Jul 01, 2025, 01:50 PM UTC
The issue has normalized at 15:45 (UTC+2) and we're monitoring.
- resolved Jul 01, 2025, 02:19 PM UTC
All back to normal since 15:45.
- postmortem Jul 01, 2025, 02:59 PM UTC
Nets have confirmed that they are having issues today.