Softpay experienced a notice incident on September 4, 2026 affecting Softpay Production Environment, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 12:43 PM UTC
We are currently investigating an issue with transaction processing which may result in failures for some customers.
- identified Sep 04, 2026, 12:50 PM UTC
This issue has been identified as a problem with Nets card processing. All Softpay services are working normally.
- monitoring Sep 04, 2026, 01:08 PM UTC
Failure rate are declining and transactions are working again. We are monitoring closely and will update accordingly. Softpay systems are working as expected.
- resolved Sep 04, 2026, 01:35 PM UTC
Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.