Softpay incident

Elevated transaction error rate for Nets Aquirers

Notice Resolved View vendor source →

Softpay experienced a notice incident on September 28, 2026 affecting Softpay Production Environment, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 08:57 AM UTC
Resolved
Sep 28, 2026, 09:38 AM UTC
Duration
41m
Detected by Pingoru
Sep 28, 2026, 08:57 AM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Sep 28, 2026, 08:57 AM UTC

    We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.

  2. monitoring Sep 28, 2026, 09:22 AM UTC

    Failure rates are declining and transactions are being processed again. We are monitoring closely and will update accordingly. Softpay systems are working as expected.

  3. resolved Sep 28, 2026, 09:38 AM UTC

    Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.