Softpay incident

Elevated transaction error rate for connected partner

Minor Resolved View vendor source →

Softpay experienced a minor incident on October 6, 2026 affecting Softpay Production Environment, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 02:18 PM UTC
Resolved
Oct 06, 2026, 02:38 PM UTC
Duration
20m
Detected by Pingoru
Oct 06, 2026, 02:18 PM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Oct 06, 2026, 02:18 PM UTC

    We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.

  2. monitoring Oct 06, 2026, 02:31 PM UTC

    Failure rates are declining and transactions are being processed again. We are monitoring closely and will update accordingly. Softpay systems are working as expected.

  3. resolved Oct 06, 2026, 02:38 PM UTC

    Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.

  4. postmortem Oct 07, 2026, 10:53 AM UTC

    Our partner arknowledged a service disruption that affected authorization processing on October 6, 2026, between 14:10 and 14:26 UTC. The affected systems have been fully restored and are operating normally.