Softpay incident

Elevated transaction error rate for connected partner

Minor Resolved View vendor source →

Softpay experienced a minor incident on October 19, 2026 affecting Softpay Production Environment, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 09:25 AM UTC
Resolved
Oct 19, 2026, 12:11 PM UTC
Duration
2h 46m
Detected by Pingoru
Oct 19, 2026, 09:25 AM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Oct 19, 2026, 09:25 AM UTC

    We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.

  2. investigating Oct 19, 2026, 09:26 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 19, 2026, 09:29 AM UTC

    We have currently identified issues with Link4tech, and are working with them to identify the issue.

  4. identified Oct 19, 2026, 11:07 AM UTC

    The issue have been identified and we are working on a solution.

  5. monitoring Oct 19, 2026, 11:32 AM UTC

    Failure rates are declining and transactions are being processed again towards Link4tech. We are monitoring closely and will update accordingly.

  6. monitoring Oct 19, 2026, 11:36 AM UTC

    Transactions are returning to normal. We will continue to monitor.

  7. resolved Oct 19, 2026, 12:11 PM UTC

    The incident have been resolved. All systems are working as expected.