Snapsheet Outage History

We are experiencing data replication delays in the US production environment. We have identified the cause and made enhancements to improve performance. The current ETA for resumption of normal replication speed is 18 - 24 hours, and we are continuing to work on further optimizations. We will provide an update within 4 hours.

Please note that the data replication delay is only for history/audits tables in the US production environment. Other tables are replicating normally. We are continuing to investigate possible optimizations and will provide an update within 4 hours.

We are experiencing a delay in US UAT data replication of approximately 2.5 hours. We are actively working on resolving the issue and will provide another update within 2 hours.

We are continuing to progress on the fix for the issue and performance is improving. We will provide another update by 9am central.

We are currently experiencing data replication latency in the production environment. We are aware of the issue and working to improve performance. We will provide another update within the next two hours.

We have identified the issue that is causing delayed email deliveries to some recipients with Microsoft associated inboxes. We are seeing some improved performance, but we are continuing to work with Sendgrid to fully resolve the issue. We will provide another update by 10am CST tomorrow.

We have confirmed that users may experience intermittent issues accessing claims in UAT. We have identified that the issues are related to an interruption with the UAT deployment caused by a Github incident (https://www.githubstatus.com/). We will continue to monitor and work to complete the deployment as soon as possible.

Sendgrid is currently investigating an issue with Microsoft that is causing some customers to experience degraded performance of Microsoft Outlook. This issue is resulting in failed deliveries of some emails from Snapsheet to the impacted Microsoft accounts. Updates from Sendgrid are available at https://status.sendgrid.com/.

Sendgrid is continuing to investigate the issue. Updates from Sendgrid are available at https://status.sendgrid.com/.

Sendgrid is continuing to investigate the issue. Updates from Sendgrid are available at https://status.sendgrid.com/.

We are seeing a some recovery in email deliverability following the disruption with our email delivery partner Sendgrid. While we are still awaiting official confirmation of a final resolution. We will continue to monitor the situation closely.

We have identified the issue and fix. We are working to implement the fix and continuing to monitor.

OFAC is experiencing an outage with the OFAC API from trade.gov. They are experiencing a certificate error on their platform and currently looking into it. Payments created with the feature on will be put in Compliance Hold until a user approves them.

We are continuing to monitor OFAC's progress and will provide updates here as we receive them.

We are currently seeing delays in replication through the data warehouse. We actively working on addressing the delay and will provide another update as soon as possible.

We are continuing to work on addressing the replication delays and have engaged AWS support for Amazon's Data Migration Service where the delay is being experienced.

We are seeing normal throughput for the data pipeline and expect the replication delays to be fully resolved shortly.

“We are currently seeing delays in claims being indexed for search. We are investigating and will provide updates as they become available.”