Snapsheet experienced a major incident on December 1, 2025 affecting US, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
US
Update timeline
- investigating Dec 01, 2025, 03:22 PM UTC
We are currently investigating an issue with API calls receiving errors. We are treating the issue as Urgent and will provide an update within one hour.
- identified Dec 01, 2025, 04:11 PM UTC
We have identified the issue and fix. We are working to implement the fix and continuing to monitor.
- monitoring Dec 01, 2025, 04:38 PM UTC
We have deployed a fix and continuing to monitor to confirm that there are no ongoing issues.
- resolved Dec 01, 2025, 05:34 PM UTC
The incident is confirmed to be resolved.