Data Reconciliation

Update timeline

1. identified Apr 14, 2026, 02:38 PM UTC

   We have identified some remaining data inconsistencies from the replication delay experienced on April 13. We are working to address the issue with an ETR of end of business today. We will provide another update by 2pm CDT today.

2. identified Apr 14, 2026, 07:03 PM UTC

   We are continuing to address the data inconsistencies. We will provide another update at 5pm CDT.

3. identified Apr 14, 2026, 10:29 PM UTC

   We are continuing to address the data inconsistencies. We will provide another update by 8pm CDT.

4. resolved Apr 15, 2026, 02:30 PM UTC

   The data inconsistencies have been addressed, and the incident is resolved.

5. postmortem Apr 23, 2026, 04:44 PM UTC

   ### **Incident Summary** On the afternoon of **April 13**, a technical capacity limit in our data pipeline caused a temporary halt in data updates. This resulted in a delay of real-time data replication to customer databases. ### **Resolution & Recovery** * **System Fix:** Our engineering team identified the bottleneck and upgraded our database infrastructure to prevent this limit from being reached again. * **Data Restoration:** We performed a comprehensive data reconciliation over the following 48 hours to ensure all missing records were recovered and accurately synced. * **Current Status:** All services are fully restored, and all backfilled data has been verified for accuracy. * **Enhanced Monitoring:** We are taking measures to improve our alerting and response process **Note:** You may have experienced replication delay and data inconsistencies during this window, but no data was lost. We appreciate your patience while we worked to resolve this. If you notice any remaining discrepancies in your specific reports, please reach out to our support team.