Snapsheet Outage History
Snapsheet is up right nowPingoru has recorded 34 incidents for Snapsheet: 13 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 41 of 720 (6%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 2 | 12 of 720 (2%) |
| July 2026 | 1 | 26 of 744 (3%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 520 (0%) |
Incidents, newest first
Minor July 23, 2026 Data Replication Delay - US Production 1d 1h US
Started Jul 23, 2026, 04:22 PM UTC· resolved Jul 24, 2026, 06:02 PM UTC
- identified Jul 23, 2026, 04:22 PM UTC
We are experiencing data replication delays in the US production environment. We have identified the cause and made enhancements to improve performance. The current ETA for resumption of normal replication speed is 18 - 24 hours, and we are continuing to work on further optimizations. We will provide an update within 4 hours.
- identified Jul 23, 2026, 05:31 PM UTC
Please note that the data replication delay is only for history/audits tables in the US production environment. Other tables are replicating normally. We are continuing to investigate possible optimizations and will provide an update within 4 hours.
- monitoring Jul 23, 2026, 10:01 PM UTC
We are continuing to make updates to enhance system performance and minimize latency on the history/audits tables in the US production environment. The current ETA for resumption of normal replication speed is approximately 10 hours. We will provide an update tomorrow morning to confirm status.
- resolved Jul 24, 2026, 06:02 PM UTC
This incident has been resolved.
Minor June 17, 2026 US UAT Data Replication Delay 12h 2m US
Started Jun 17, 2026, 11:23 PM UTC· resolved Jun 18, 2026, 11:26 AM UTC
- identified Jun 17, 2026, 11:23 PM UTC
We are experiencing a delay in US UAT data replication of approximately 2.5 hours. We are actively working on resolving the issue and will provide another update within 2 hours.
- identified Jun 18, 2026, 02:21 AM UTC
We are continuing to progress on the fix for the issue and performance is improving. We will provide another update by 9am central.
- resolved Jun 18, 2026, 11:26 AM UTC
The delay in US UAT data replication has been resolved, and performance and returned to normal levels.
Critical June 10, 2026 UAT Environment Outage 22m US
Started Jun 10, 2026, 09:34 PM UTC· resolved Jun 10, 2026, 09:57 PM UTC
- investigating Jun 10, 2026, 09:34 PM UTC
We have identified an issue within the UAT environment that is impacting user access. We are investigating the issue as a high priority and will provide an update within one hour.
- resolved Jun 10, 2026, 09:57 PM UTC
This incident has been resolved and access restored. Please reach out to Snapsheet Support with any further questions or concerns.
Minor May 7, 2026 Data Latency Delay 1h 40m US
Started May 07, 2026, 07:10 PM UTC· resolved May 07, 2026, 08:51 PM UTC
- identified May 07, 2026, 07:10 PM UTC
We are currently experiencing data replication latency in the production environment. We are aware of the issue and working to improve performance. We will provide another update within the next two hours.
- resolved May 07, 2026, 08:51 PM UTC
Data replication latency has returned to normal levels. We will review the incident and follow up with a post-mortem within the next business week. Please contact the Snapsheet support team if you experience any further issues.
- postmortem May 21, 2026, 05:18 PM UTC
On May 7, 2026, a data pipeline component responsible for replicating production data to the warehouse entered a silent failure state due to an internal schema inconsistency. This caused data replication to stall for over 4 hours, resulting in missing or delayed data for affected clients. The issue was not caught by automated alerting because the pipeline continued to report a healthy status despite being inactive. Once identified, the problem was resolved by removing the affected table from the pipeline configuration, restoring normal data flow. We are in the process of updating our alerting to report this kind of issue going forward.
Minor April 14, 2026 Data Reconciliation 23h 51m US
Started Apr 14, 2026, 02:38 PM UTC· resolved Apr 15, 2026, 02:30 PM UTC
- identified Apr 14, 2026, 02:38 PM UTC
We have identified some remaining data inconsistencies from the replication delay experienced on April 13. We are working to address the issue with an ETR of end of business today. We will provide another update by 2pm CDT today.
- identified Apr 14, 2026, 07:03 PM UTC
We are continuing to address the data inconsistencies. We will provide another update at 5pm CDT.
- identified Apr 14, 2026, 10:29 PM UTC
We are continuing to address the data inconsistencies. We will provide another update by 8pm CDT.
- resolved Apr 15, 2026, 02:30 PM UTC
The data inconsistencies have been addressed, and the incident is resolved.
- postmortem Apr 23, 2026, 04:44 PM UTC
### **Incident Summary** On the afternoon of **April 13**, a technical capacity limit in our data pipeline caused a temporary halt in data updates. This resulted in a delay of real-time data replication to customer databases. ### **Resolution & Recovery** * **System Fix:** Our engineering team identified the bottleneck and upgraded our database infrastructure to prevent this limit from being reached again. * **Data Restoration:** We performed a comprehensive data reconciliation over the following 48 hours to ensure all missing records were recovered and accurately synced. * **Current Status:** All services are fully restored, and all backfilled data has been verified for accuracy. * **Enhanced Monitoring:** We are taking measures to improve our alerting and response process **Note:** You may have experienced replication delay and data inconsistencies during this window, but no data was lost. We appreciate your patience while we worked to resolve this. If you notice any remaining discrepancies in your specific reports, please reach out to our support team.
Minor April 13, 2026 Data Replication Delay 16h 42m US
Started Apr 13, 2026, 08:02 PM UTC· resolved Apr 14, 2026, 12:45 PM UTC
- investigating Apr 13, 2026, 08:02 PM UTC
We have identified a delay in data replication, and we are are working to address it as a high priority. We will provide an update by 5pm CDT.
- monitoring Apr 13, 2026, 09:40 PM UTC
We have resolved the data replication latency. All new data is replicating, and we are working to confirm data integrity for the time during which the issue occurred. We will provide another update within two hours.
- resolved Apr 14, 2026, 12:45 PM UTC
This incident has been resolved.
Minor February 25, 2026 Sendgrid Email Deferment Impacting Some Microsoft Office Users 21h 57m US
Started Feb 25, 2026, 05:39 PM UTC· resolved Feb 26, 2026, 03:37 PM UTC
- investigating Feb 25, 2026, 05:39 PM UTC
We have observed an issue with Sendgrid that is causing some customers to experience degraded performance of Microsoft Outlook. This issue is resulting in pending deliveries of some emails from Snapsheet to the impacted Microsoft accounts.
- investigating Feb 25, 2026, 06:40 PM UTC
We have engaged Sendgrid to remediate the issue that is causing the delays in email deliveries. The next update will be no later than 4pm CST.
- identified Feb 25, 2026, 09:59 PM UTC
We have identified the issue that is causing delayed email deliveries to some recipients with Microsoft associated inboxes. We are seeing some improved performance, but we are continuing to work with Sendgrid to fully resolve the issue. We will provide another update by 10am CST tomorrow.
- resolved Feb 26, 2026, 03:37 PM UTC
Sendgrid has resolved the issue that is causing delayed email deliveries to some recipients with Microsoft associated inboxes, and pending emails have been delivered. Please contact Snapsheet Support with any further questions or concerns.
Minor February 23, 2026 Search Indexing Delay 1h 35m US
Started Feb 23, 2026, 10:37 PM UTC· resolved Feb 24, 2026, 12:13 AM UTC
- investigating Feb 23, 2026, 10:37 PM UTC
There is currently a delay in search indexing that is causing a delay in claims or policies becoming searchable. We are aware of the issue and working to address it as a high priority.
- resolved Feb 24, 2026, 12:13 AM UTC
We have resolved the delay in search indexing and confirmed searches are performing normally.
Minor February 2, 2026 Intermittent UAT Access Issues 3h 8m US
Started Feb 02, 2026, 11:02 PM UTC· resolved Feb 03, 2026, 02:11 AM UTC
- identified Feb 02, 2026, 11:02 PM UTC
We have confirmed that users may experience intermittent issues accessing claims in UAT. We have identified that the issues are related to an interruption with the UAT deployment caused by a Github incident (https://www.githubstatus.com/). We will continue to monitor and work to complete the deployment as soon as possible.
- monitoring Feb 03, 2026, 12:56 AM UTC
We have successfully deployed the latest UAT release, and we are monitoring to confirm no further issues.
- resolved Feb 03, 2026, 02:11 AM UTC
This incident has been resolved, and the latest UAT release has been successfully deployed. Please contact Snapsheet Support if you experience and further issues.
Minor January 22, 2026 Sendgrid Email Blocks Impacting Some Microsoft Office Users 5d 17h US, US, US, US
Started Jan 22, 2026, 11:34 PM UTC· resolved Jan 28, 2026, 04:35 PM UTC
- identified Jan 22, 2026, 11:34 PM UTC
Sendgrid is currently investigating an issue with Microsoft that is causing some customers to experience degraded performance of Microsoft Outlook. This issue is resulting in failed deliveries of some emails from Snapsheet to the impacted Microsoft accounts. Updates from Sendgrid are available at https://status.sendgrid.com/.
- identified Jan 23, 2026, 01:56 AM UTC
Sendgrid is continuing to investigate the issue. Updates from Sendgrid are available at https://status.sendgrid.com/.
- identified Jan 23, 2026, 02:12 PM UTC
Sendgrid is continuing to investigate the issue. Updates from Sendgrid are available at https://status.sendgrid.com/.
- identified Jan 27, 2026, 07:59 PM UTC
We are seeing a some recovery in email deliverability following the disruption with our email delivery partner Sendgrid. While we are still awaiting official confirmation of a final resolution. We will continue to monitor the situation closely.
- resolved Jan 28, 2026, 04:35 PM UTC
We have received confirmation from SendGrid that the increased Microsoft inbox provider blocks are due to an issue with Microsoft, and that the issue is not isolated to SendGrid’s environment nor specific to their sending configuration. While we are seeing improvement (reduction) of deferrals, Microsoft customers who are continuing to observe excessive deferrals and/or blocks should fill out the OLC Support request form at https://olcsupport.office.com/. Thank you for your patience and understanding regarding this issue. If you have any further questions or concerns, please contact Snapsheet Support for assistance.
Major December 1, 2025 API Response Errors 2h 12m US
Started Dec 01, 2025, 03:22 PM UTC· resolved Dec 01, 2025, 05:34 PM UTC
- investigating Dec 01, 2025, 03:22 PM UTC
We are currently investigating an issue with API calls receiving errors. We are treating the issue as Urgent and will provide an update within one hour.
- identified Dec 01, 2025, 04:11 PM UTC
We have identified the issue and fix. We are working to implement the fix and continuing to monitor.
- monitoring Dec 01, 2025, 04:38 PM UTC
We have deployed a fix and continuing to monitor to confirm that there are no ongoing issues.
- resolved Dec 01, 2025, 05:34 PM UTC
The incident is confirmed to be resolved.
Minor November 18, 2025 Cloudflare Outage 1h 7m US
Started Nov 18, 2025, 03:12 PM UTC· resolved Nov 18, 2025, 04:19 PM UTC
- monitoring Nov 18, 2025, 03:12 PM UTC
There is a Cloudflare outage that is impacting Smartcomms and causing letters to fail. Updates are provided by Cloudflare on their status page at https://www.cloudflarestatus.com/. We will continue to monitor and update our own status page accordingly.
- monitoring Nov 18, 2025, 03:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 04:19 PM UTC
The Cloudflare outage has been updated to resolved, and we've confirmed Smartcomm letters are sending successfully.
Minor October 20, 2025 Monitoring Potential Impact from Ongoing AWS Outage 11h 32m US, US, US
Started Oct 20, 2025, 02:59 PM UTC· resolved Oct 21, 2025, 02:31 AM UTC
- investigating Oct 20, 2025, 02:59 PM UTC
We are aware of an ongoing outage within Amazon Web Services (AWS). Our team is actively monitoring for any potential impact to our systems and will provide updates as more information becomes available from AWS.
- investigating Oct 20, 2025, 05:03 PM UTC
We are continuing to monitor the ongoing AWS outage. As a result of this incident, we are experiencing delays in data warehouse replication. We'll share updates as more information becomes available.
- investigating Oct 21, 2025, 02:31 AM UTC
The AWS outage has been confirmed to be resolved. Please reach out to Snapsheet Support with any questions or concerns.
- resolved Oct 21, 2025, 02:31 AM UTC
This incident has been resolved.
Notice August 18, 2025 OFAC API 7h 59m US
Started Aug 18, 2025, 02:54 PM UTC· resolved Aug 18, 2025, 10:53 PM UTC
- identified Aug 18, 2025, 02:54 PM UTC
OFAC is experiencing an outage with the OFAC API from trade.gov. They are experiencing a certificate error on their platform and currently looking into it. Payments created with the feature on will be put in Compliance Hold until a user approves them.
- identified Aug 18, 2025, 05:55 PM UTC
We are continuing to monitor OFAC's progress and will provide updates here as we receive them.
- monitoring Aug 18, 2025, 07:52 PM UTC
OFAC has updated their certificate to resolve the error. We are currently transitioning the payments and will provide an update when the transitions are complete.
- resolved Aug 18, 2025, 10:53 PM UTC
All of the pending transactions impacted by the issue have been transitioned, and the incident is considered Resolved. Please contact Snapsheet Support if you continue to experience any further issues.