Snapdocs experienced a minor incident on May 23, 2025 affecting Notary Connect and Closings, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Notary ConnectClosings
Update timeline
- investigating May 23, 2025, 06:17 PM UTC
We are investigating issues with accessing Snapdocs
- identified May 23, 2025, 06:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 23, 2025, 06:45 PM UTC
Our team has identified and implemented a fix to resolve the issue that lead to users being unable to access the Snapdocs platform. We will be monitoring to ensure the fix is working correctly and no further users are impacted.
- monitoring May 23, 2025, 07:13 PM UTC
A fix has been implemented and we are still monitoring the fix to ensure it is working correctly.
- monitoring May 23, 2025, 08:01 PM UTC
A fix has been implemented and we are still monitoring the fix to ensure it is working correctly.
- resolved May 23, 2025, 08:12 PM UTC
This incident has been resolved.