Snapdocs experienced a minor incident on June 12, 2025 affecting Notary Connect and Twilio SMS and 1 more component, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 06:30 PM UTC
We are experiencing a temporary phone outage with our provider. Consequently, our support team is currently unable to answer phone calls. However, we are actively monitoring and responding to emails. For any support inquiries, please reach us at [email protected]. We will provide updates as soon as our phone service is restored.
- identified Jun 12, 2025, 08:17 PM UTC
Phone services remain unavailable due to the ongoing outage. Support is still actively monitoring and responding to emails. For any support inquiries, please reach us at [email protected].
- monitoring Jun 12, 2025, 09:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2025, 10:21 PM UTC
This incident has been resolved.