Snapdocs incident

Document Upload issues for Full Redraw submissions via EPC

Minor Resolved View vendor source →

Snapdocs experienced a minor incident on June 17, 2025 affecting Closings, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 07:22 PM UTC
Resolved
Jun 17, 2025, 11:30 PM UTC
Duration
4h 7m
Detected by Pingoru
Jun 17, 2025, 07:22 PM UTC

Affected components

Closings

Update timeline

  1. identified Jun 17, 2025, 07:22 PM UTC

    We have identified an issue with Full Redraw submissions sent via EPC. Document upload is not working as expected. As a workaround, please submit all closings as a new closing to ensure documents are uploaded successfully.

  2. monitoring Jun 17, 2025, 10:58 PM UTC

    A fix has been implemented and we are monitoring for the next 30 minutes.

  3. resolved Jun 17, 2025, 11:30 PM UTC

    This incident has been resolved.