Snapdocs incident

Intermittent System Latency

Minor Resolved View vendor source →

Snapdocs experienced a minor incident on September 16, 2025 affecting Notary Connect and Closings, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 09:37 PM UTC
Resolved
Sep 16, 2025, 11:56 PM UTC
Duration
2h 18m
Detected by Pingoru
Sep 16, 2025, 09:37 PM UTC

Affected components

Notary ConnectClosings

Update timeline

  1. identified Sep 16, 2025, 09:37 PM UTC

    We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.

  2. monitoring Sep 16, 2025, 09:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2025, 11:56 PM UTC

    This incident has been resolved.