Snapdocs experienced a major incident on October 16, 2024 affecting Closings, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Closings
Update timeline
- investigating Oct 16, 2024, 03:38 PM UTC
We are currently experiencing a delay in document processing and closing creation. We are currently investigating and will have another update in 30 minutes.
- identified Oct 16, 2024, 04:04 PM UTC
The issue has been identified. Our team is further investigating and working to implement a fix. Please reach out to [email protected] with any questions or concerns.
- monitoring Oct 16, 2024, 05:02 PM UTC
A fix has been implemented and we are closely monitoring the results.
- resolved Oct 17, 2024, 04:46 PM UTC
This incident has been resolved.